Return procedure


Dear student, if you need to request a refund, you should take the following documentation to the office of UPN-ICETEX Agreement.

  • A Return Request Letter addressed to the Financial Sub-Directorate, where the refund situation is said as well as email, telephone and/or account number to make the relevant deposit.
  • Return format (please hyperlink it to the attached shipment).
  • Photocopy of the payment receipts.
  • Copy if possible the remittance resolution (optional).

If any doubt, call the number 5941894 ext. 632